Privacy Policy

1. Introduction

ScriptBits ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transcription services and training programs.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Payment information (processed securely through third-party providers)
• Professional information (skills, experience, certifications)
• Account credentials and preferences

2.2 Audio and Video Files

For transcription services, we may receive and process:

• Audio recordings and video files
• Transcribed text content
• Client instructions and specifications

2.3 Technical Information

We automatically collect certain technical information, including:

• IP address and device information
• Browser type and version
• Website usage patterns and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing transcription services and training programs
• Processing payments and managing accounts
• Communicating with you about our services
• Improving our services and user experience
• Complying with legal obligations
• Marketing and promotional activities (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly consent to sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Secure data centers with restricted access
• Regular security audits and updates
• Employee training on data protection practices
• Incident response procedures

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Audio and video files are typically deleted within 30 days of project completion, unless otherwise agreed.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality

You can control cookie settings through your browser preferences.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Phone: +639150777054
• Address: L4, San Antonio Valley 7, B5 Ma. Socorro, Las Piñas, 1742 Kalakhang Maynila, Philippines

14. Compliance

This Privacy Policy is designed to comply with applicable data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other relevant international privacy regulations.